Patient & Family Advocacy Coordinator
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What You’ll Do
The Patient & Family Advocacy Coordinator plays a key role in supporting and elevating the voice of caregivers and patients within the organization. This role is responsible for facilitating the Patient & Family Advisory Council (PFAC), engaging in peer-to-peer support initiatives, participating in care team meetings, and advocating for the needs of families navigating the healthcare system. The coordinator ensures that feedback from caregivers is incorporated into organizational processes to improve patient experiences and outcomes. You will:
Patient & Family Advisory Council (PFAC) Support (~19.5 hours/month)
- Assist in preparing and vetting meeting agendas in collaboration with internal care teams.
- Develop PowerPoint presentations for PFAC meetings.
- Process invoices and distribute DoorDash vouchers.
- Send and track feedback forms for PFAs and presenters.
- Consolidate and provide feedback from PFAs to presenters.
- Organize and facilitate PFAC Brainstorming Sessions (~4 hours/month), including scheduling, coordinating availability via Microsoft Forms, and managing feedback collection.
- Support PFAC Recruitment, including inputting verbal referrals into ClickUp and following up on onboarding tasks.
Care Team & Advocacy Engagement (~16 hours/month)
- Attend daily POD Huddles and Interdisciplinary Team (IDT) meetings to represent the caregiver voice and assess advocacy needs (~4 hours/week).
- Participate in internal project meetings as needed to integrate patient and caregiver perspectives into initiatives.
Peer-to-Peer Support Groups (~12 hours/month)
- Co-Facilitate bi-weekly support groups, ensuring structured discussions and engaging topics (~2 hours/month).
- Develop agendas and curate discussion topics based on caregiver needs (~10 hours/month)
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:
- Strong organizational and administrative skills, with the ability to manage multiple projects and deadlines.
- Experience in patient advocacy, caregiver support, or healthcare navigation is preferred.
- Excellent communication skills, with the ability to engage effectively with caregivers, healthcare providers, and internal teams.
- Proficiency in Microsoft Office, ClickUp (or similar project management tools), and virtual meeting platforms.
- Empathy and understanding of the challenges faced by families of children with complex medical needs.
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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We are on a mission to reimagine pediatric health care for the better, so that children with medical complexity and special health care needs can spend less time in the hospital and more time at home and in their communities. Our multidisciplin...
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