Account Manager

Job Title: Account Manager

Type: Full-time

Experience: 3+ years

What about us?

Created in 2023, INFINIT operates in more than 6 countries and has in excess of 150 employees of different nationalities. 

At INFINIT we are reshaping the future of SMEs in select industries with an all-in-one platform that empowers small business owners and their staff to seamlessly manage and optimize every aspect of their business. By focusing on a select few industries we have been able to bring a high level of expertise to our customers and unlock huge areas of potential growth for them 

Join us at INFINIT as we revolutionize and positively impact the global economy, and embark on a journey of growth and innovation. Your FinTech adventure begins here!

The Role

As a B2B Account Manager at INFINIT, you will nurture and grow our existing customer relationships. In this role, you will be responsible for driving product adoption, ensuring customer satisfaction, and identifying expansion opportunities. The ideal candidate will be a trusted advisor to our clients, working to maximise the value they derive from our SaaS platform while achieving retention and revenue growth goals. 

• Manage a portfolio of customer accounts: Develop and maintain strong relationships with key stakeholders across client organisations.
• Drive product adoption and engagement: Proactively identify ways customers can achieve greater success using our platform.
• Act as a trusted advisor: Understand customers’ business needs and recommend tailored solutions to drive value.
• Ensure customer satisfaction and retention: Monitor account health and work proactively to mitigate risks of churn.
• Identify upsell and cross-sell opportunities: Collaborate with the sales team to drive additional revenue from existing customers.
• Coordinate with internal teams: Work closely with Product, Customer Success, and Support teams to ensure smooth issue resolution and product feedback.
• Provide insights and reporting: Share account performance, usage data, and value realisation metrics with customers.
• Contribute to continuous improvement: Identify and implement best practices to enhance the customer experience.

• 3+ years of experience in account management, customer success, or a similar role within a SaaS or technology company.
• Proven ability to build strong relationships and drive customer success.
• Excellent communication and presentation skills: Ability to explain complex solutions clearly and compellingly.
• Proactive approach to seeking out customer feedback and discovering opportunities for growth within your portfolioStrong problem-solving skills: Ability to manage and resolve challenging situations with diplomacy.
• Results-driven with a focus on retention, expansion, and customer outcomes.
• Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, Gainsight, HubSpot).Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).Experience in Automotive desirable but not essential

• Competitive Salary and Equity: We offer highly competitive salaries and a stake in our success with share options because we're building this together.
• Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
• Inspiring Mission: We are dedicated to revolutionizing business financing and making a    positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
• Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app, Cobee
• Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
• Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
• Personal Time Off: Enjoy flexibility with your personal time off.
• Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 4 days a week in London and 1 day from home.

Diversity and Inclusion

INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.