Customer Service Representative - French or German Speaker

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

The job in brief: 

Job Title -  Customer Service Representative - French and German Speaker
Location -  Madrid
Working model – Hybrid from Madrid, Remote from Spain
Team -  You will join the Customer Service Team in the Post Sales department
Level - Professional 
Contract -  Permanent, full time (36 h/week)

lastminute.com is looking for Customer Service Representative with a strong Customer Service Orientation

Key Responsabilities
 

• Deal with inbound and outbound phone calls, emails, and live chats from Customers.
• Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution

Essential

• Strong verbal and written communication skills in French or German and Spanish
• Availability to work rotating shifts, including weekends
•  At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail
•  Proactive team player
• Work to tight deadlines with a can-do attitude.

Desirable

• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

By joining our company, you will have the chance to:

• Multicultural & Multi-lingual team environment
• Travel discounts through our website Lastminute.com (staff intranet)
• Great incentives package