QA Team Leader
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
We're building one of the world’s leading fintech companies and are off to a strong start:
One of the UK’s newest unicorns with a team of just over 400 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
> We're building one of the world’s leading fintech companies and are off to a strong start:
> One of the UK’s newest unicorns with a team of just over 400 people
> Among the fastest-growing tech companies in the UK
> Profitable since 2017
> Backed by top investors including Balderton Capital and Goldman Sachs
> Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
> Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
> Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
> Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
About the role
We’re looking for a talented and motivated Team Lead to join our Quality Assurance (QA) team at Lendable. In this role, you’ll lead a group of skilled QAs, providing mentorship, guidance, and support while driving improvements to our QA processes. You’ll take ownership of key projects and challenges, making confident decisions and steering the team toward delivering exceptional results. Whether it’s advising on escalated cases, refining procedures, or executing projects with minimal guidance, you’ll play a crucial role in ensuring our QA team continues to thrive in a fast-paced, entrepreneurial environment.
What you'll be working on:
Line management responsibility for QAs and Oversight including development and training.
Leading on forming and improving procedures, working with risk owners to improve quality and escalating where necessary.
Advising QAs on escalated cases.
Executing quickly with limited guidance and project managing small working groups independently.
Taking ownership of key projects, issues, and problems; leading on decision-making and team actions to deliver results.
Proposing next steps and roadblock solutions; anticipating likely questions & challenges.
Helping team members manage their time.
Responsible for personal management of the QA team, runs 1-2-1s, creates guidance forms, and sets individual expectations.
Setting OKR goals for senior management to consider.
Lead on collaboration within QA.
Responsible for BAU and all checks completed by the team. Presenting findings to senior management.
What we’re looking for:
A Bachelor’s degree in English, Law, Finance, or a related field, OR 2+ years of experience in a Quality Assurance role.
Management experience is a plus but not required.
You’re customer-focused, with a strong commitment to delivering quality.
A team player who is proactive, decisive, and goal-oriented.
Familiarity with tools like MS Word, Excel, and SQL is a bonus, and you have experience evaluating tasks or processes.
Highly organised with exceptional attention to detail.
Data-driven, with experience analysing or working with complex data sets.
Familiarity with compliance, such as ensuring adherence to regulatory frameworks (e.g., FCA guidelines), is desirable but not essential.
Interview process:
An interview with a member of the Talent Team
A short exercise to complete in your own time
An interview with the department heads
Life at Lendable (check out our Glassdoor page)
> The opportunity to scale up one of the world’s most successful fintech companies.
> Best-in-class compensation, including equity.
> You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
> Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
> We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
> We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
Check out our blog!
Life at Lendable (check out our Glassdoor page)
The opportunity to scale up one of the world’s most successful fintech companies.
Best-in-class compensation, including equity.
You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
Check out our blog!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Exciting times are ahead at Lendable, where we're actively searching for a dynamic QA Team Leader to join our skilled Quality Assurance team! As a vital member of our fintech family, you'll have the opportunity to mentor a talented group of QAs while steering our processes toward excellence. Your role will be pivotal in taking ownership of key projects and challenges, allowing you to make confident decisions that will drive our mission of making consumer finance faster, cheaper, and friendlier. You'll not only be responsible for overseeing QA operations but also for enhancing procedures and advising team members on escalated cases. Your proactive approach will help streamline our work, ensuring top-notch results while nurturing a collaborative team spirit. At Lendable, you won't just execute tasks; you'll lead with purpose and strategy, guiding your team through intricate data evaluations and compliance checks. If you have a blend of creativity and analytical prowess, and you're ready to contribute to one of the UK's fastest-growing tech companies, we want to hear from you! Come be part of our success story where your impact will resonate from day one. Join us in reshaping consumer finance and be part of our vibrant and inclusive work culture where every Lendie matters!
Founded in 2014, Lendable offers loans to consumers by matching them with investors. It aims to make loan applications easier and quicker by using technology to automate credit decisions and give borrowers instant, personalized interest rates. Len...
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