Quality Assurance Officer

The National Institute for Health Research (NIHR; www.nihr.ac.uk) is funded by the Department of Health and  Social Care (DHSC) to improve the health and wealth of the nation through research and is the largest funder of  health and social care research in the UK.

Job Purpose
As part of the OneNIHR programme, many documents are in active development or have been completed. These documents set out newly agreed ways of working across NIHR Coordinating Centres. All these documents require quality assurance to ensure they are well laid out and consistent with other documentation. They must be written to a high standard, clear and unambiguous.

We seek a person who can work with us as a member of the quality assurance team for a fixed term, to deal with a particularly large volume of documentation coming through the development system. The role requires someone who can work at pace, follow instructions, and is also able to work independently and take the initiative within the scope of training received.

Key Responsibilities

• Review and edit documents for accuracy, including correct use of in scope and out of scope designations, logical order in line with process maps, use of agreed terminology
• Review and edit documents for clarity, including identification of repetition and suggested resolution, logical content order, use of plain English, mandatory language
• Cross-checking content alignment with related documentation, including style guide
• Assisting with all other aspects of document quality assurance as directed
• Supporting authors with quality assurance requirements before and during document development
• Following up and resolving QA queries with colleagues

Supporting Responsibilities

• Assist with formatting documentation according to the NIHR Quality Assurance style guide
• Assist with reconciliation of terminology across all documents, and liaison on terminology with other work streams and functions
• Assist with publication of documentation in the NIHR documents library
• Assist with QA activities related to document reviews
• Keep and update records about documents

Required Criteria 

• Extensive experience of copy editing, proof reading and sense checking of written documentation
• Understanding of research grant management
• Familiarity with reading and understanding process maps
• Thorough understanding of the general content and structure of business-related policies, and standard operating procedures and their purpose
• Excellent proficiency at multi-tasking while working at pace and delivering to a high standard

Desired Criteria 

• Experience maintaining and updating records, both within the Google platform and collaboration platforms such as Jira

Other Skills and Abilities (all essential):

• Meticulous attention to detail
• Able to work with multiple documents at the same time to the same high standards
• Able to work independently and as part of a team
• Able to be proactive, making suggestions to improve quality assurance systems and to solve problems
• Effective at working and communicating with staff at all levels and from different functions

Salary & Benefits 
£47,300 to £49,900  
Bonus - subject to company performance
25 days annual leave, plus public holidays (UK)
Enhanced contributory pension scheme
Life Insurance
Benenden Healthcare
Season Ticket Loan
Laptop, IT equipment and remote IT support

This is an office based, hybrid role, with an expectation for all employees to attend our offices in Twickenham worked as 1 day per week, and may increase, subject to team requirements. 

NB: This full-time position is set to last for a duration of four months.

Application
If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required Criteria' outlined in the job description. Additionally, share your enthusiasm for working with the LGC Group.

The application deadline is 5:00 PM on March 17th, with interviews beginning on March 20th.

EQUAL OPPORTUNITIES 
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.