Vice President, Field Service

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

We are seeking a strategic, innovative, and results-driven Vice President, Field Service to lead the evolution of our field service strategy and execution, with a strong focus on leveraging subcontractor partnerships, scaling for new market opportunities, and enhancing service extensibility.  Reporting to the Chief Operating Officer (COO), this leadership role will oversee strategy and execution for field service operations, resulting in high-quality customer experiences.  This role is pivotal in shaping our approach to scalable field service delivery as we both grow our core business and expand into emerging markets.

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

• Consolidate management and delivery of field service across residential and commercial operations and strategically evolve field service strategy.
• Lead an established and growing team that is responsible for innovating approaches to subcontractor management, fostering long-term partnerships that enhance efficiency and quality.
• Evaluate and refine field service operational processes for scalability, efficiency, and quality control.
• Build frameworks for subcontractor engagement, emphasizing creativity and mutually beneficial solutions for greater service impact.
• Partner with external vendors and subcontractors to develop dedicated, reliable service offerings with predictable availability, scheduling, and delivery.

• Develop and lead strategic initiatives focused on extensibility and scalability, including testing and refining service models to support new business lines and technologies.
• Manage performance to key performance indicators (KPIs) for subcontractor performance, ensuring measurable success in cost, quality, and customer satisfaction.
• Work cross-functionally with Operations, Customer Success, and Sales to align field service capabilities with broader company goals.
• Influence company direction by providing thought leadership on subcontractor innovation, white-label service opportunities, and franchisee development.
• Develop field service strategy to support business expansion into new markets and asset classes.

• Drive improvements in partner-facing processes, optimizing for seamless integrations with subcontractors and ensuring exceptional customer outcomes.
• Collaborate with the Technology team to leverage software and data tools that improve subcontractor operations, including scheduling, forecasting, and service delivery.
• Reimagine the field service customer journey to deliver high-quality, efficient, and scalable solutions.

• You are an experienced leader in innovating and managing service delivery through a third-party model (e.g. subcontractor management) with a track record of efficiently scaling delivery.
• You excel at fostering innovative solutions for partners, balancing creativity with operational rigor.
• You thrive in fast-paced, high-growth environments, and you’re energized by ambiguity and big challenges.
• You have exceptional communication and relationship-building skills, enabling you to lead external partnerships and influence internal stakeholders effectively.
• You are data-driven in your decision-making, using analytics to improve service delivery outcomes while managing costs.

• 10+ years of experience in field service operations, with at least 5 years in a leadership role overseeing and evolving subcontractor-based service models.
• Demonstrated success in scaling subcontractor or franchise networks, preferably in industries like retail consumer services, tech-enabled services, or other big-ticket transaction businesses.
• Proven ability to innovate and refine service processes for scalability and market expansion, particularly in emerging markets.
• Strong vendor management experience, with a focus on relationship-building and performance optimization.
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• Experience in the solar or energy storage industries.
• Familiarity with service management software and field service optimization technologies (e.g., scheduling tools, IoT-based solutions, remote monitoring).
• Demonstrated success in managing a team or department using principles of inclusion and belonging to foster a collaborative and high-performing culture.
• Advanced degree in Business Administration, Operations Management, or a related field.
• Lean Six Sigma or other relevant process improvement certifications.

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
• Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
• Pay range: We will update this job posting with the full salary range once we finalize it, before we begin interviews

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.