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Portuguese Speaking Customer Support For Online Content Creators

Patrique Mercier Recruitment is delighted to offer an opportunity for a Portuguese Speaking Customer Support Representative for Online Content Creators. In this role, you will provide exceptional support to Portuguese-speaking clients who create and manage online content. Your main responsibility will be to assist customers with inquiries, technical issues, and account management, while ensuring a seamless and positive experience. If you are passionate about customer service and the world of online content creation, we would love to hear from you!


Responsibilities

  • Provide outstanding customer support to Portuguese-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries related to their accounts, tools, and features for content creation.
  • Resolve technical issues and complaints promptly to ensure customer satisfaction.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to relay customer feedback and improve service delivery.
  • Stay informed about industry trends and tools to provide knowledgeable support.
  • Fluency in Portuguese and English; proficiency in additional languages is a plus.
  • Experience in customer support, preferably in the online content or digital services sector.
  • Excellent communication and problem-solving skills.
  • A strong customer-centric mindset and the ability to handle inquiries effectively.
  • Familiarity with CRM systems and proficiency in standard office software.
  • Passion for content creation and understanding of the online content landscape.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

Average salary estimate

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 16, 2025

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