Shopify & E Commerce Manager

We’re on the lookout for an E-Commerce Manager who is more than just a Shopify expert, you’re a marketeer, a strategist, and a creative powerhouse who thrives on growth.

Our current Shopify store generates over £1 million per year, but we’re scaling up fast.

We’re launching multiple new e-commerce ventures and need someone to lead the charge in creating a fully automated, high-performing e-commerce ecosystem.

This role is ideally based in Hopton On Sea, but we’re open to hybrid working for the right person.

What You’ll Be Doing:

    •    Shopify Management & Expansion – Oversee and optimise our existing Shopify store, while launching and managing multiple new Shopify-powered e-commerce brands.

    •    Live Shopping & Social Commerce – Drive sales through live shopping events on social media, using Shopify as the core system.

    •    E-Commerce Automation & Scaling – Build and integrate an automated ecosystem that connects marketing, fulfilment, and customer engagement seamlessly.

    •    Conversion & Revenue Growth – Use data-driven strategies to increase conversion rates, average order value, and repeat purchases.

    •    Marketing & Customer Engagement – Develop and execute high-impact marketing campaigns that attract and retain customers through paid ads, email, and social media.

    •    SEO & Analytics – Ensure data and insights drive decisions, optimising our Shopify sites for search engines and tracking key performance metrics.

    •    Tech Stack Implementation – Work with a variety of e-commerce tools to streamline operations, improve customer experience, and increase sales.

What You Need:

    •    Shopify Mastery – Proven experience managing, optimising, and scaling Shopify stores, with expertise in themes, apps, automation, and customisation.

    •    E-Commerce Growth Experience – At least 3 years in e-commerce, with a track record of driving revenue, improving user experience, and increasing traffic.

    •    Marketing & Growth Mindset – You understand how to engage customers, build a brand, and convert visitors into loyal buyers.

    •    SEO & Analytics Knowledge – Experience with Google Analytics, Shopify Analytics, and SEO best practices to boost organic reach.

    •    Live Shopping & Social Commerce – Familiarity with live selling platforms like CommentSold and a strong understanding of social-driven e-commerce.

    •    Data-Driven Approach – A/B testing, conversion rate optimisation, and performance tracking to constantly improve results.

Tech Stack We Plan to Use:

We are building a best-in-class e-commerce system, with Shopify at its core, integrating powerful tools for automation, customer experience, and growth.

    •    Shopify – Core e-commerce platform.

    •    CommentSold – Live shopping and social commerce sales.

    •    Klaviyo – Advanced email marketing and automation.

    •    ShipStation – Order fulfilment and logistics.

    •    Gorgias – AI-powered customer support and live chat.

    •    ReConvert & Bold Upsell – Post-purchase funnels and upsells.

    •    Judge.me – Customer reviews and UGC integration.

    •    Google Analytics & GA4 – Performance tracking and insights.

    •    Xero – E-commerce accounting and financial integration.

As we expand our e-commerce operations, you’ll play a key role in shaping and refining this ecosystem.

Why Join Us?

This isn’t just about running a Shopify store—it’s about building something big. We’re investing in automated, scalable e-commerce growth, with a strong focus on live shopping, seamless customer experiences, and high-converting marketing strategies.

If you’re a Shopify guru with a passion for marketing, growth, and automation, we want to hear from you.

As part of our team, we will offer you …   

• Free use of Palms Health & Fitness - Gym and Swimming Pool

• 30% Discount on products in the shop

• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

• Free Team Lunch available daily

• An all-year-round position (not seasonal)

• Free Parking and on the main Bus Route

• Cycle to Work Scheme

• 10% Discount off all products and treatments within Aphrodite Beauty Salon

• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship

• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort

• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

#INDHPHOP

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.