Operations Specialist

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for assisting the corporate operations team with day-to-day operational oversight in assigned communities based on need.

• In communities with an Executive Director vacancy, serve as onsite executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies, and the public.
• Provide added support as needed to incumbent executive directors, including but not limited to recruiting, onboarding, training, leadership, and management coaching.
• Manage budget and cash flow and maintain budget accountability.
• Manage occupancy and revenue expectations with sales team, aggressively anticipate and minimize negative budget variances and deficits.
• Hire, train, discipline, and terminate employees in accordance with company policy.
• Maintain all local, state, and federal licenses.
• Maintain resident retention by working with residents and their families, resolving any issues that arise.
• Lead staff meetings.
• Assist in answering resident billing issues. Also maintain the ancillary charge worksheet on a weekly basis.
• Ensure that move-in deposits and rents are deposited in a timely manner.
• Send monthly delinquent notices and follow collection guidelines.
• Process resident lease renewal letters.
• Ensure that payroll is accurately prepared and reported to the corporate office at the time designated.
• Ensure that accounts payable procedures are processed timely & accurately.
• Ensure that all proprietary, financial, and resident information is kept confidential.
• Monitor and record petty cash disbursements and reconcile to replenish.
• Process workers compensation claims.

• Bachelor’s degree preferred. 
• 2+ years of experience as an Executive Director or multi-site Senior Housing operations experience.
• Must possess exemplary verbal and written communication skills.
• Proven track record of driving revenue growth and exceeding set business objectives.
• Experience managing multi-million dollar budgets, while analyzing a P&L and variance report. 
• Strong analytical skills translating into positive performance outcomes.
• Ability to motivate a team of professionals.
• Strong organizational skills and ability to prioritize.
• Ability to multi-task and excel in a fast-paced environment.
• Willing to travel up to 75%. 
• Must have a valid driver's license and clean driving record.

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.