Associate Resolutions Specialist, Virtual Card

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

We are looking for a Payment Exceptions and Resolutions Analyst for Bill’s Virtual Card Customer Experience Operations team. This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.  Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.

• Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously
• Has proven ability to learn and adapt to new processes and procedures
• Experience reviewing, analyzing and resolving medium to highly complex payment processing issues.
• Experience partnering with multiple internal teams(such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and procedures
• Exceptional customer service and communication skills.
• The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partners
• Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously
• Experience with Google Suite.

Competencies (Attributes needed to be successful in this role):

• Attention to details
• Values
• Learning Abilities/Tech Savvy
• Communication
• Team player

All your information will be kept confidential according to EEO guidelines.