French Speaking Customer Support for Transportation Services - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Support representative to join our dynamic team in the consumer services industry. This role is crucial in ensuring that our transportation services run smoothly and that our customers receive the highest level of support. The ideal candidate will be fluent in French and have a passion for helping others. You will be the first point of contact for customers and will provide assistance with inquiries, complaints, and any issues related to our services. Working in a fast-paced environment, you will need to handle multiple tasks effectively and maintain a positive attitude at all times. This position offers an exciting opportunity to work with a forward-thinking company that values innovation and excellence in customer service. If you are looking to make a significant impact in a growing organization and enjoy working in an international setting, we invite you to apply and join our team at The House of Mercier.

Responsibilities

• Provide exceptional customer service via phone, email, and chat in French and English.
• Assist customers with inquiries regarding transportation services, including booking, schedules, and pricing.
• Resolve customer complaints and issues promptly and effectively to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with the logistics team to ensure timely and accurate service delivery.
• Stay updated on industry trends and changes to effectively assist customers with relevant information.
• Provide feedback to management on process improvements and customer feedback.

• Fluent in French and English, both spoken and written.
• Previous experience in customer support or a related field is preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills and a customer-focused attitude.
• Proficient in using CRM software and Microsoft Office Suite.
• Willingness to work flexible hours, including evenings and weekends.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...