L1 Technical Specialist

Serve as Level 1 Customer Support, troubleshooting and resolving product issues. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Essential Duties and Responsibilities: 

•Provide technical (Help Desk) support to learning software users.

•Advise and help in implementation of software during pre/post deployment.

•Develop and support methods and procedures for synchronous technology adoption into curriculum (video conferencing, Voice over IP, Chat).

Qualifications: 

•Communicative (able to carry a professional conversation, provides a direct understandable response that is non complex).

Desired Qualifications: 

•1-2 years’ experience in education related field.

•Demonstrated successful project management skills.

•Programming certifications, experience, or related course work.

•Expertise in setting up and supporting synchronous communication including voice, video, and chat.

•Expertise in supporting technology, experience supporting learning management systems.

•Experience with web conferencing technology.

CA salary: up to $34.61

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