Customer Service Representative - job 1 of 14

About Us

Sociaxe is a company dedicated to providing high-quality customer service solutions. We prioritize professionalism, efficiency, and client satisfaction. Our team is committed to excellence, and we are looking for motivated individuals to join us and grow within the company.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Representative to assist clients by addressing inquiries, resolving issues, and providing accurate information. The ideal candidate will have strong communication skills and the ability to handle customer interactions efficiently and professionally.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer satisfaction.
• Process orders, returns, and exchanges as needed.
• Stay updated on company policies and procedures.

Skills & Qualifications

• Previous experience in customer service or a related field preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office and basic computer applications.
• High school diploma or equivalent required; additional education is a plus.

Benefits

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• Supportive and team-oriented work environment.

If you are a dedicated professional looking for a career in customer service, we encourage you to apply today.