Customer Success Specialist (Outbound/retention)

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

The people you’ll like to work with and things you'll enjoy impacting:

As a Outbound/retention Specialist in our Customer Success team, your purpose will be toensure the satisfaction and loyalty of B2B customers in Spain. You will be responsible for preventing churn, carrying out upsell and migration activities, provide support on the use of the tool when necesary, manage payment issues, reactivations and ensuring the retention and development of existing customers. You will also conduct satisfaction surveys to assess the quality of customer service, identify improvement areas, and Propose ideas to improve our retention procedures.

Essentially, to ensure you succeed in this role you’re going to need…

• Experience in Customer Success/retention or similar roles.

• You are customer-oriented and have excellent listening, persuasion, negotiation, and speaking skills.
• You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions.
• Positive and proactive attitude, commitment, and ownership of work. Team player.
• Knowledge of solutions such as Salesforce/Zowie/ Google Suite is an asset.
• At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.

• This is a hybrid position, we are proud to be a globally distributed team and have the possibility to work remotely but we also like to share and see our colleagues in the Granada office.
• A holiday allowance of 23 days + public holidays.
• Wellness platform where you can redeem coupons at Zalando, Amazon, Decathlon, MediaMarkt, Primark, Carrefour, or Spotify.
• Booksy benefit €50 per month to use on services in our app.
• Online English classes once a week.
• Psychologist available 2 times per week in English.
• Flexible remuneration: Income tax savings to be used on restaurant card, transport, health insurance, childcare, training and discounts on other benefits.
• Medical+dental insurance paid by Booksy.
• Your day birthday off.

Sounds interesting? Apply by completing the recruitment form :)  We're waiting for you!

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you .

~ Booksy Team