Mid Level Project Manager

Position Summary:

The Project Manager must have a disciplined approach to managing clients, planning, organizing and utilizing resources. This position is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward while building long-lasting client relationships. They will manage various types of projects from research & strategy, discovery, define, design, execution, and deployment of web and software products. This person is able to organize a project and lead it from a project management perspective with autonomy while focusing on ensuring the clients needs are met or exceeded and facilitating the success of the team. This is done through effective scope, schedule and cost management. 

Essential Duties and Responsibilities include the following. 

• Own project management for key accounts and projects with a focus on schedule, scope, and cost. 
• Establish and manage to project plans while partnering with the client and internal team members to ensure success. 
• Define, manage and execute various types of projects for clients to maximize client business objectives, manage client expectations, and maintain profitability. 
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results. 
• Partner with Client Services to ensure client satisfaction and goals are met or exceeded. 
• Manage all communications between clients and internal team members on a given project. 
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.  
• Participate and lead meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on process, scope, and timelines. 
• Support estimation efforts to help generate statements of works or Change requests related to supported accounts 
• Tactical modeling and strategic resource management to support complex project change 
• Manage small and mid-sized projects
• Lead managed services and support accounts to ensure issues are addressed and SLAs are met
• Minimal travel is required to client sites. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• It's a requirement to have 3 - 5+ years of Project Management experience in a digital/technology environment with technology projects. 
• Experience working in a digital agency environment.
• Bachelor's degree or equivalent degree of education relevant to the industry. 
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project
• Excellent problem-solving, organization, time management, and risk management skills. 
• The ability to be self-directed and work in an ambiguous and dynamic environment. 
• Competency in tools such as smartsheets, Jira, Confluence and G-Suite.
• 2+ years minimum of resource management experience
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines
• Project financial management of budget, ETC, EAC and profitability.

Preferred Skills: 

• Experience working in an Agile framework, Scrum Master Certification is a plus.  
• Experience working in a hybrid scrum and waterfall environment
• PMP Certification
• Having knowledge of the latest trends and tools in the industry is a welcomed addition to the role.

Education/Experience: Bachelor’s degree or equivalent degree of education relevant to the industry; and 2 to 5 years of experience in project management in a digital/technology environment.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.