Spanish Speaking Online iGaming Customer Support - job 1 of 2

The House of Mercier is an esteemed recruitment agency that excels in connecting talented individuals with rewarding career opportunities globally. We are excited to open a position for a Spanish Speaking Online iGaming Customer Support representative to become a valued member of our energetic team. In this role, you will serve as the first point of contact for our Spanish-speaking customers as they navigate the thrilling world of online gaming. Your proficiency in Spanish will be essential in providing outstanding customer care and ensuring that players have an enjoyable gaming experience. This position is tailored for enthusiastic individuals who are passionate about customer service and looking to make a mark in the expanding iGaming industry. You will handle a range of customer inquiries, resolve issues, and guide users through our diverse gaming products. If you are eager to join a progressive agency that values talent and strives for excellence, look no further than The House of Mercier.

Responsibilities

• Provide exceptional customer support through live chat, email, and phone communication.
• Address customer inquiries related to gaming operations, rules, promotions, and account issues efficiently.
• Troubleshoot and resolve any technical issues faced by customers during their online gaming experience.
• Offer informative assistance regarding gaming products and services to enhance customer satisfaction.
• Assist customers with account creation, verification, and processing financial transactions including deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to facilitate improved services.
• Collaborate with team members and other departments to ensure a seamless and high-quality customer experience across all operational channels.

• Fluency in Spanish, both verbal and written, is crucial; knowledge of English is advantageous.
• Prior experience in customer support, ideally in the iGaming or a related industry.
• Strong communication skills with a friendly and approachable demeanor.
• Able to thrive in a fast-paced, high-pressure environment while maintaining professionalism.
• Excellent analytical and problem-solving abilities to effectively manage customer inquiries.
• Familiarity with online gaming environments and a genuine interest in the iGaming industry.
• Willingness to work flexible hours, including weekends and holidays, to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...