Spanish Speaking Customer Service for Automotive Industry - job 1 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are seeking a Spanish Speaking Customer Service Representative for the Automotive Industry to join our dynamic team. In this role, you will play a crucial part in providing exceptional support to our diverse clientele. The ideal candidate will have a passion for customer service and the automotive industry, enabling them to convey technical information effectively while ensuring customer satisfaction. You will be responsible for addressing customer inquiries, resolving issues, and providing product information in both Spanish and English. This position offers a unique opportunity to be part of a forward-thinking organization that values innovation and creativity. As we strive to make a positive impact in the recruitment landscape, your contributions will be vital in enhancing our clients' experience and maintaining our reputation as a top-tier recruitment agency. If you are enthusiastic about helping others while utilizing your bilingual skills, we encourage you to apply and embark on a rewarding career with us.

Responsibilities

• Respond to customer inquiries in Spanish and English regarding automotive products and services.
• Provide technical support and guidance to customers over the phone, via email, and through chat.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain customer records and document conversations accurately in the system.
• Collaborate with the sales team to ensure customer needs are met and expectations are exceeded.
• Stay updated on automotive products, services, and industry trends to provide informed support.
• Assist in developing customer service policies and procedures to enhance the overall customer experience.

• Fluent in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills to engage effectively with customers.
• Ability to troubleshoot and resolve customer issues efficiently.
• Familiarity with customer relationship management (CRM) software is a plus.
• Excellent organizational skills and attention to detail.
• A proactive attitude and the ability to work independently as well as part of a team.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...